At rycolor, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Our policy is designed to be as clear and fair as possible to ensure you shop with confidence.

1. RETURNS & REFUNDS

We offer a 7-business-day return policy, which means you have 7 business days after receiving your item to request a return.

Eligibility Criteria for Returns:

  • To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

  • You’ll also need the receipt or proof of purchase.

How to Start a Return: To start a return, you can contact us at RuiCai250603@outlook.com. If your return is accepted, we will send you instructions on how and where to send your package.

  • Note: Items sent back to us without first requesting a return will not be accepted.

Refund Process: Once we receive and inspect your return, we will notify you if the refund was approved.

  • Method: Approved refunds will be automatically issued back to your original PayPal account within 7 business days.

  • Note: Please remember it can take some time for PayPal or your bank to process and post the refund to your statement.

2. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  • We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item due to a defect, please email us at RuiCai250603@outlook.com.

3. DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

4. EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, such as:

  • Custom products (such as special orders or personalized items).

  • Personal care goods (such as beauty products).

  • Sale items or gift cards (unless required by law).

5. RETURN SHIPPING COSTS

  • If the return is due to our error (defective or wrong item), we will cover the shipping costs.

  • For change-of-mind returns, customers will be responsible for paying their own shipping costs for returning the item. Shipping costs are non-refundable.

CONTACT INFORMATION

For any questions regarding our Returns & Refunds policy, please reach out to our team:

  • Company Name: Hong Kong Rui Cai Limited

  • Address: FLAT B02 2/F., HOOVER INDUSTRIAL BUILDING, NO.26-38 KWAI CHEONG ROAD, KWAI CHUNG, HONG KONG

  • Email: RuiCai250603@outlook.com

  • Phone: +852 84377370