Thank you for shopping at rycolor. We are committed to delivering your order as quickly and safely as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. SHIPMENT PROCESSING TIME

All orders are processed within 3 to 7 business days.

  • Orders are not shipped or delivered on weekends or public holidays.

     

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

     

2. SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

  • Shipping Method: We partner with reliable international couriers to ensure your fashion essentials arrive in perfect condition.

  • Estimated Delivery Time: Depending on your location, delivery usually takes [7-15] business days after the processing period. (Note: Delivery times are estimates and not guaranteed.)

3. SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

  • Since we use PayPal exclusively, we will also update the tracking information in your PayPal transaction details for your convenience and protection.

4. CUSTOMS, DUTIES, AND TAXES

rycolor (Hong Kong Rui Cai Limited) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. DAMAGES

rycolor is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

  • Pro-tip: Please save all packaging materials and damaged goods before filing a claim.

6. MISSING OR INCORRECT ADDRESS

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the reshipping costs.

CONTACT US

If you have any questions about the shipping of your order, please contact our support team:

  • Company: Hong Kong Rui Cai Limited

  • Address: FLAT B02 2/F., HOOVER INDUSTRIAL BUILDING, NO.26-38 KWAI CHEONG ROAD, KWAI CHUNG, HONG KONG

  • Email: RuiCai250603@outlook.com

  • Phone: +852 84377370